Service · Appointment & Booking Systems
Pixelyforge sets up structured online booking and appointment systems for Malindi service businesses — reducing no-shows and freeing your time.
Online scheduling is not only for large hotels — it works equally well for salons, clinics, tour operators, and tutors.
We configure and deploy browser-based appointment scheduling tools that integrate with your existing Google account or simple website. Clients see your real availability, choose a time slot, and receive an automatic confirmation by email or SMS — without you manually coordinating every booking. We handle the technical setup: connecting the calendar, writing the confirmation messages in your brand's voice, setting buffer times between appointments, and testing the full flow before handing it over to you. Training is included: we walk you through managing your schedule, blocking holidays, and reading your booking reports. The typical setup takes five to eight working days.
You receive a fully tested, ready-to-use system — not a login to a platform you have never seen before.
Your appointment system syncs with Google Calendar so every booking appears in the same place you already manage your day. Clashes are prevented automatically, and you can block dates from your phone without touching any admin panel.
Clients receive a confirmation immediately after booking and a reminder 24 hours before their appointment. This consistently reduces no-show rates for service businesses by removing the burden of manual follow-up calls on your part.
A simple weekly summary shows how many bookings came in, how many were cancelled, and which time slots are most popular. This takes less than two minutes to read and gives you the information needed to adjust your schedule seasonally.
We spend 60 to 90 minutes with you and any relevant staff member walking through the system in person or via a video call. A written quick-reference guide is left with you so the answers to common questions are always within reach.
Transparency about limitations is central to how we work.
Appointment systems depend on reliable internet access, both for you and for your clients. In areas of Malindi with intermittent connectivity, we recommend setting the system to also accept phone-call fallbacks during outages. We configure the system but we do not manage your day-to-day schedule on your behalf — staff training is essential to making the tool effective. We also do not offer payment processing integration for bookings as a standard inclusion; if you require deposits or pre-payment collection, that is scoped and quoted as a separate phase. These boundaries exist so your expectations are correctly set from day one.
“I run a small physiotherapy practice on Lamu Road and used to spend nearly an hour each morning confirming appointments by phone. Since Pixelyforge set up the booking calendar in March 2024, that time is back in my hands. My clients find it straightforward and the reminders have cut late cancellations significantly.”
Dr. Fatuma Ngala, Coastal Physio Clinic, Malindi
Tell us about your current scheduling process and we will outline a solution that suits your workflow.